Frequently Asked Questions
Order Issues
Where to shop?
Girlie Planet is sold exclusively at www.girlieplanet.com. Sign up for emails to be the first to know about new collections, restocks, and more.
How do I track my order?
When an order is dispatched, you will receive a confirmation email containing the shipment tracking information. The shipping information will be updated and sent to you once the package arrives at your local airport (due to system reasons, shipping information is not updated to you immediately during the time).
Still haven’t received your tracking info?
Check your spam folder – it can get stuck in there sometimes.
If you already have a XX login, you can also find your tracking number there.
Still not seeing it? Don’t worry–just contact our customer team, and they will investigate.
How do I change or cancel an order?
You are suggested to change or cancel your order by our customer support team before the order is processed. If you miss this grace period, no worries! We are committed to providing satisfying after-sales service. Please contact us, and we guarantee to offer the best scheme to you with the most efficiency. If you want to change your order, you can place a new order to ensure that you receive it as soon as possible.
What can I do if haven’t received the delivered package as expected?
First, double-check your shipping address on your ordering information. Second, check the area where the carrier would have left it. Third, check for a notice of attempted delivery on your tracking link. Or you can call the carrier with your tracking information.
Give it a little more time. Some shipping carriers may scan items as delivered prior to arrival. Thanks for your patience.
What happens if my package is lost or stolen?
Once your item is shipped, Shecurve is not liable for lost or stolen package. Please contact us if you have not received your delivered order or it has been lost in transit by the carrier and we would be happy to assist.
How do I apply my discount code?
At the end of the payment page, you will find a box to enter your discount code. After filling in the promotion code, you can click “Apply”, then your total amount will be updated. Only one promo code per order is allowed.
Product Information
How can I find the products I need?
You are able to search for garments using the “search” button located in the upper right corner, entering keywords (bra, panty, girdle, enhancement, lace, etc.) or the product reference number. You can also search in the top menu, selecting the category you need or using the filter on each category page.
What size should I buy?
We have a size chart link available on each product page. Or just let us know your current bra size and fit issues, and we’ll give a personalized size recommendation.
Do you offer plus size?
All of our styles are stocked in a full and inclusive size range.
What materials and fabrics do you use?
It’s possible for you to find the answer in product pages. Our bra is made of skin-friendly and environment-friendly materials, that conform to international production standard.
How do I care for my pieces?
Don’t wear your bra two executive days.
Hand wash on low temperature with a gentle detergent.
Air dry is strongly advocated.
With proper care, the service life will be extended.
Exchanges and Returns
What is the return policy for Girlie Planet?
Girlie Planet will accept returns up to 30 days after the delivery date.
There is no service charge. Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.
The product must be brand-new or undamaged condition without stain, perfume smell or deforming and in their original packaging. Returned products will be inspected and any returns that do not meet our policy will not be accepted.
Still have questions? Find the full return policy or email support@GirliePlanet.com for more assistance.
Can I help with a defective product?
We apologize if you received a damaged item. Please send a photo of the damaged product to support@GirliePlanet.com with your order number as soon as possible, and we would help you with a resolution. Please note that any damaged item outside of a 30 days return window cannot be returned or refunded.
Can I help with a defective product?
If you have to cancel or exchange your order, please contact us immediately at support@GirliePlanet.com within the given frame. We will process orders as quickly as possible.
How long does a refund or exchange take to process?
Your request will be conducted when your return arrives and is processed at our warehouse. Return processing usually takes 5-7 business days. It takes some time for your bank or credit card company to process and post the refund. If you don’t receive it, please contact us. Your patience will be highly appreciated.
What if I closed my card/bank?
Currently, we can only issue a refund to the original payment method, meaning that we cannot issue a refund to a new account or card. If the account has been completely closed, please consult the bank first. You can reach out to us at support @shecurve.com if you need further assistance.
Shipping
What ship methods are used?
SF EXPRESS, USPS, FedEx, UPS, Canada Post, UniUni, Royal Mail, Hermes, Yodel, Australia Post, Aramex, PFL
When will my order ship?
Orders are processed depend on circumstances. Most orders placed on business days will be processed and shipped within 2 business days.
How long does my order take to arrive?
Standard Delivery 7-20 business days.
Please note:
Shipping times do not include the standard 2 business days processing time it takes for the order to ship out. Due to the large order volume and slow logistics during the shopping spree, some shipments may be delayed. We’re working diligently to get your order on time.
Can I update the shipping address?
Normally we will only ship to the address where the order was originally placed. But there is always a small window to correct an inaccurate shipping address. Let’s connect as soon as possible if you need to update the shipping address– contact us.
What is the shipping fee and how do I qualify for free shipping?
The shipping fee varies according to the actual condition. Generally speaking, it is about $7.95-$12.95. In remote areas, the express fee could be up to &20. We offer free shipping on all orders over $59.
